SAA
A Magento site with complex member-only discounting and categorisation for the largest community of amateur artists in the UK.
We offer full, ongoing, flexible support for your Magento website and operate a cost effective service, tailored to your needs.
We understand that running a business can be both challenging and time-consuming, so we’ve devised a flexible system to allow you to pre-plan a timely response for whatever may need to be urgently addressed, technical support queries, software & security updates, training, or help with creating graphics for example. A resource that offers peace of mind, helping you to maintain maximum return on investment by minimising downtime and improving the overall efficiency of your Magento website.
As an Adobe Bronze Business Solution Partner, we also provide free health-checks and can advise on your site’s status and any improvements required.
Overview
Get in touch to find out how our Support Team can help you increase traffic and drive sales.
Support Plan Advantages
Support Overview
Our support includes all of the below:
Support Charges
Our support charges are as follows: Typically 4 hours per month (charged at £95 per hour) pre-billed at £380 per month. For example, we would bill at the beginning of December for a Support Plan month that runs through January. The next billing would then be invoiced at the beginning of January for the month of February.
All estimates are based on a blended hourly rate of £95p/hr +VAT, so you do not pay more for escalations or senior input.
The Process
In general, our support onboarding will follow the below process.
Dev site hosting- £25.00 per month (ongoing)
This report allows us to check things like the database and Magento logs for any errors that should be rectified and report on areas of the site that could do with improvements or changes.
Please note: This work will be undertaken by a senior Magento specialist as opposed to being a 'bot' that generates a low level / standard report.
Other specific actions include:
6/ User Interface / Design Audit : 8hrs
We adopt a brief page-by-page look at the User Interface (UI) of your site. The audit is intended to offer suggestions that can be applied to improve the overall usability of the site without large scale redesign or long development times.
During the review, the site is 'sense checked' to see how the sites UI can be improved including the general styling of the site, since this is a key factor in the overall usability of the site which can then have an impact on conversions and customer journeys.
Furthermore, considerations such as functionality working well on small screens and touch devices are given significant attention in line with the continued trend of mobile devices being the primary way sites are viewed.
And an in-depth competitor analysis is also undertaken to see what else can be done to keep up with current trends.
If you are an existing Magento user, we have the knowledge and experience to handle the maintenance and support of your store even if we didn’t develop your site. Perhaps your site is running an outdated version of Magento that needs upgrading, or you may have concerns about the build quality and performance of your site. If so, we can provide a simple, no obligation health-check and can advise on your site’s status and any improvements required.
If your Magento store is a little sluggish or you’re experiencing issues with third-party integrations, a Magento Audit by Absolute could help. Our audits investigate four key areas of a Magento store; technical, security, digital marketing and migration (from Magento to Magento 2).
A strategic and comprehensive audit carried out by our Magento certified developers and Digital Marketing Team will search for areas of weakness and highlight any potential issues. Depending on your site requirements, you can choose the audit you need.
On ‘sign-up’, we’ll use a series of tools to undertake an essential security report to record how up-to-date the version of Magento you’re using is, and indicate the SUPEE security patches it should have installed to prevent known vulnerabilities. If you are a hosted customer, we will also review your current server provision in terms of speed and security and provide the following services:
Resource monitoring
Resource alerts
New Relic advanced analysis.
Typically, clients with existing Magento 1 installations ask us to carry out tasks such as: addressing security following a malicious attack, increasing site speed, improving page ranking or adding additional functionality such as Google Shopping or a one-page checkout. Your support contract can be used to cover these improvements.
We are sometimes asked to make older sites responsive so that they present optimised views on tablet and mobile, however given the investment required for the design and build of bespoke responsive templates, we often advise that a new site is built, based on our Magento 2 boilerplate theme because this is more cost effective.
As you’ll be aware, Magento 2, the next generation of the Magento platform, is now the standard for new Magento sites. We have launched a number of sites based on our pre-developed Magento 2 boilerplate theme.
If your brand does not require a U/X analysis for the complete customer journey but is a typical shopping cart experience, then we can utilise our pre-existing theme for the layout of ‘standard’ page layouts such as categories, products, blogs, about. This means we only need to undertake bespoke design and front end development for the homepage, content page, plus carry over the agreed design to our theme for the remaining subpages.
This approach allows us to deliver a design & build Magento 2 ecommerce website that reflects your brand and product mix at a much lower price point compared to typical site builds., Our Magento 2 projects start at £15,000 for a fully responsive store. Learn more about the benefits of Magento 2 here.
Worried about you Customer & Product data or SEO ranking when moving to a new site? Migrating your site content needn’t be an issue; we can transfer your customer and product data from your old site seamlessly. Also, our experienced SEO team will ensure the correct 301 redirects are in place in order to help maintain search engine rankings.
Call Ant Scarborough on 0115 953 4800, extension 204 to find out more.
We’ve been in business for over twenty years, so you’re in safe hands. We have a wealth of experience in building Magento stores, back-end integration and websites generally. Our team of seven Magento certified developers all work in-house and are well equipped to deal with upgrades and amends to stores to help improve security, effectiveness and performance.
You’ll be given access to a control panel, which allows you to report issues, raise tickets and monitor progress without having to deal with multiple email strings. We monitor Magento alerts, security and blog updates and receive notification of any new tickets you raise. You’ll be kept fully informed and your site will be automatically scheduled for updates to ensure the continued smooth running of your Magento store. Additionally, if you subscribe to our Support Plan, you’ll receive priority scheduling – essential when addressing critical incident issues.
The Support Service can be used for any of your on-going site requirements. As well as issue resolution, this can cover training via a screen sharing session, design changes, or new web banners to promote new products. If you need to update your product catalogue, we can do this too at your request. We can also carry out SEO audits, to let you know how your site can be improved to help your search engine rankings. If work required pushes you over and above your prescribed monthly ‘budget’, all support customers enjoy a revised billing structure, based on 15 minute increments, to further ensure a cost effective solution.
As an Adobe Bronze Solution Partner, we have expertise in delivering Magento design & build projects for our ecommerce clients such as Claybrook. For no obligation, highly accurate estimate and timeline for a new Magento 2 ecommerce site, please get in touch with us.
