Magento support

We can help provide the expert Magento support you need to ensure improved performance and better return on investment for your website. We also provide free health-checks and can advise on your site’s status and any improvements required.

Magento Certified - Developer Plus / Magento Certified - Frontend Developer
Services » Magento support
Alan Paine
Cole Fabrics
HSC UK

Our Magento Support Service provides a solution for any requirement your site will encounter; from updating vital security patches through to updating your product catalogue and is managed via a ticketing dashboard to give you consistent project status visibility.

Our Magento Support Service requires a minimum commitment of just one hour of billable time per month, which gives you a priority response and a reduced billing structure for any additional requirement over and above your monthly allocation.

Overview

  • One hour minimum monthly commitment
  • Priority critical incident response
  • Platform monitoring
  • Pro-active security updates
  • Flexible budget management with reduced rate over-run
  • Team of Magento certified developers & Solution Specialists
  • Ticket-based management & reporting system.

Magento Frontend

Some of the brands we work with...

  • Work
Are you looking for Magento support?
Q

I've already got a Magento website. Can you still help me?

A

If you are an existing Magento user, we have the knowledge and experience to handle the maintenance and support of your store even if we didn’t develop your site. Perhaps your site is running an outdated version of Magento that needs upgrading, or you may have concerns about the build quality and performance of your site. If so, we can provide a simple, no obligation health-check and can advise on your site’s status and any improvements required.

Q

Can you audit my existing Magento website?

A

If your Magento store is a little sluggish or you’re experiencing issues with third-party integrations, a Magento Audit by Absolute could help. Our audits investigate four key areas of a Magento store; technicalsecurity, digital marketing and migration (from Magento to Magento 2).

A strategic and comprehensive audit carried out by our Magento certified developers and Digital Marketing Team will search for areas of weakness and highlight any potential issues. Depending on your site requirements, you can choose the audit you need.

Q

What other site and server health checks do you do?

A

On ‘sign-up’, we’ll use a series of tools to undertake an essential security report to record how up-to-date the version of Magento you’re using is, and indicate the SUPEE security patches it should have installed to prevent known vulnerabilities. If you are a hosted customer, we will also review your current server provision in terms of speed and security and provide the following services:

    Resource monitoring

    Resource alerts

    New Relic advanced analysis.

Q

Need Magento 1 improvements?

A

Typically, clients with existing Magento 1 installations ask us to carry out tasks such as: addressing security following a malicious attack, increasing site speed, improving page ranking or adding additional functionality such as Google Shopping or a one-page checkout. Your support contract can be used to cover these improvements.

We are sometimes asked to make older sites responsive so that they present optimised views on tablet and mobile, however given the investment required for the design and build of bespoke responsive templates, we often advise that a new site is built, based on our Magento 2 boilerplate theme because this is more cost effective.

Q

Are you considering an upgrade to Magento 2?

A

As you’ll be aware, Magento 2, the next generation of the Magento platform, is now the standard for new Magento sites. We have launched a number of sites based on our pre-developed Magento 2 boilerplate theme.

If your brand does not require a U/X analysis for the complete customer journey but is a typical shopping cart experience, then we can utilise our pre-existing theme for the layout of ‘standard’ page layouts such as categories, products, blogs, about. This means we only need to undertake bespoke design and front end development for the homepage, content page, plus carry over the agreed design to our theme for the remaining subpages.

This approach allows us to deliver a design & build Magento 2 ecommerce website that reflects your brand and product mix at a much lower price point compared to typical site builds., Our Magento 2 projects start at £15,000 for a fully responsive store. Learn more about the benefits of Magento 2 here.

Worried about you Customer & Product data or SEO ranking when moving to a new site? Migrating your site content needn’t be an issue; we can transfer your customer and product data from your old site seamlessly. Also, our experienced SEO team will ensure the correct 301 redirects are in place in order to help maintain search engine rankings.

Call Ant Scarborough on 0115 953 4800, extension 204 to find out more.

Other considerations
Q

How can I be sure you're the right Magento agency to partner with?

A

We’ve been in business for over twenty years, so you’re in safe hands. We have a wealth of experience in building Magento stores, back-end integration and websites generally. Our team of seven Magento certified developers all work in-house and are well equipped to deal with upgrades and amends to stores to help improve security, effectiveness and performance.

Q

How does support work going forwards?

A

You’ll be given access to a control panel, which allows you to report issues, raise tickets and monitor progress without having to deal with multiple email strings. We monitor Magento alerts, security and blog updates and receive notification of any new tickets you raise. You’ll be kept fully informed and your site will be automatically scheduled for updates to ensure the continued smooth running of your Magento store. Additionally, if you subscribe to our Support Plan, you’ll receive priority scheduling – essential when addressing critical incident issues.

Q

How flexible are the support contracts?

A

The Support Service can be used for any of your on-going site requirements. As well as issue resolution, this can cover training via a screen sharing session, design changes, or new web banners to promote new products. If you need to update your product catalogue, we can do this too at your request. We can also carry out SEO audits, to let you know how your site can be improved to help your search engine rankings.  If work required pushes you over and above your prescribed monthly ‘budget’, all support customers enjoy a revised billing structure, based on 15 minute increments, to further ensure a cost effective solution.