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Magento - Business Solution Partner Adobe Solution Partner
Key Results
60%
Overall Revenue Increase
34%
Overall Transaction Increase
16%
Overall Conversion Increase

Heating up Coals2U and Homefire's online presence.

Magento support for Europe’s leading smokeless coal and firewood fuel supplier.

CPL Industries is the UK’s leading smokeless coal and firewood fuel supplier, they’ve been in  business since 1731. They are leaders in renewable smokeless fuels, sustainability and the environment are core to their business.

The Challenge

CPL have multiple store fronts with varying requirements. They required an agency that have a dedicated team to turn around support tickets at pace and with attention to detail. Absolute were tasked with multiple improvements in 2021 to help CPL grow their direct to consumer sites.

The Solution

The team at Absolute worked closely with CPL to understand individual requirements on support tickets. Some of these tickets required significant changes to CPL and its core offering, Absolute put together a dedicated team of Account Managers and developers to ensure that this was delivered on time.

Notable achievements

Click and Collect
Adding in the ability for Coals2U to accept click & collect orders for specific postcode regions and depot locations. A new landing page was created to list the click and collect products and current pop ups were amended to ensure the correct messaging was displayed when added to the cart. 

The checkout was edited to make it clear that mixed baskets with non-click and collect items had to be removed if they wanted to proceed with the order. Extensive testing and development was done to make sure the integration to Perito their ERP system was updated to allow for the new order type.

Dot Digital
Migration over to Dot Digital to allow for a more robust and feature rich mailing platform. This allowed the team at CPL to harness the power of automation and segmentation while reducing the workload on the team.

Adyen
The integration to Adyen from Opayo allowed CPL to quickly add additional payment methods. All of their consumer sites now take Apple Pay, Google Pay and Paypal, alongside more traditional card options. Since going live this has been a robust and versatile partner.

Social Login 
Users can now log in with their Google or Facebook accounts. For existing customers that try to use this feature a  prompt appears saying they already have an account registered with that email address. This feature takes the friction out of account registration and speeds up the customer journey and ultimately the conversion rate.

Site Speed
Performance is always a top priority and something we’ve made core to our support offering. We’ve installed New Relic and Blackfire to continually profile and suggest improvements to the site. We’ve also implemented Cloudflare for an added layer of security with an industry leading WAF (web application firewall) and world standard CDN (content delivery network). We continue to monitor and review performance in our regular audits to identify bottlenecks and in efficiencies.

Pricing Database
CPL has a complex pricing structure that allows for customer specific prices according to their postcode, product, quantity and nearest depot, this has historically been a difficult area to update and manage. So we were tasked with building a new pricing importer and structure to allow for the client to upload bespoke price, postcode and depots combinations via SFTP for the site to import and process, vastly reducing the admin burden.

Custom Content Blocks - Product Upsell Feature
To help increase AOV (average order value) we were tasked with adding functionality  that would allow the admin to assign a pop-up at product level with a chosen upsell content block, this needed to be easy to enabled/disabled. Custom content blocks can then be created in the admin to show the correct imagery and text for each individual product you assign this feature too.

As an Adobe Bronze Solution Partner, we have expertise in delivering Magento support and development for our ecommerce clients in a vast array of business sectors. For a no obligation, highly accurate estimate and timeline, please get in touch.

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