Coffee Central

Discover how we collaborated with Coffee Central to build a powerful web app that simplifies ordering, boosts efficiency, and delivers a top-notch customer experience.

Client Link

order.coffeecentral.co.uk

Services Used

Magento Open Source Development

BACKGROUND.

Our goal was to streamline Coffee Central's customer experience. This involved enabling seamless reorders, intuitive product selection, and direct service requests – all through a Progressive Web App (PWA) to accompany the main B2B site.

BRIEF.

Coffee Central approached us seeking an optimised ordering process for their B2B customers.

They wanted to create a PWA offering mobile-friendly access for reordering and purchasing additional barista supplies.

A key requirement was a "Service Request" feature, allowing customers to easily schedule machine maintenance or request an engineer visit if they were experiencing issues.

PWA Benefits:

Offline Access & Lightning-Fast Loading: Coffee Central's PWA intelligently stores (or 'caches') previously visited pages and their assets. This means repeat visits load almost instantly, offering a seamless experience even with unreliable internet connectivity.

App-Like Presence: Customers can install the PWA directly onto their device's home screen, much like a native app. This gives it a dedicated icon, boosting brand visibility and ensuring customers won't lose your site amongst multiple open browser tabs

HOW WE HELPED.

Intuitive Design: Our design team began with responsive wireframes, ensuring the PWA adapted to various devices. This provided Coffee Central with a clear layout preview. Following approval, we created a visually appealing design in Adobe XD that aligned seamlessly with their established brand identity.

Platform Choice: We recommended Magento 2 as the ideal platform for this project. Its built-in functionality and streamlined PWA development capabilities offered a robust and adaptable solution.

Cost-Effective Approach: This project highlights the advantage of Magento 2 for B2B 'light' functionality. Its open-source nature meant considerable cost savings over platforms like Adobe Commerce, while still delivering essential features.

Custom Functionality:

Service Requests: We developed a dedicated Service Request page, enabling customers to submit inquiries or schedule engineer callouts directly from their account.

Quick Order: This feature was designed for rapid reordering of regular supplies. Each customer's Quick Order list is pre-populated based on their purchase history, ensuring the most frequently used products are always one click away.