Magento Support Services

Our Magento developers handle the technical heavy lifting, from security patches and Magento upgrades to performance improvements, custom feature development, and third-party integrations, so you can focus on running your business.

As a certified Adobe Solution Partner, we stay close to the latest Adobe Commerce updates and features. That means your Magento store benefits from what's new, even before your competitors do. From rapid fixes to Hyva front end development  and flexible support across ongoing back end development, UX and SEO optimisation, our Magento support services provide you with a dedicated UK based team that knows your store inside out.

Our Magento support retainers are built to maximise your return on investment by minimising downtime and improving the overall efficiency of your store. A faster, more stable site means fewer lost sales and happier customers.

With our technical support and ongoing support services in place, you can prioritise what you do best: selling your products and growing your business. We'll handle the details, from critical security updates, patches and enhancements to simply making sure your Magento or Adobe Commerce store stays up to date. Everything your eCommerce business needs to stay secure, fast, and ahead of the competition.

We offer Magento health checks to give you a clear picture of where your store stands. We assess everything from site speed and security vulnerabilities, to code quality and platform configuration, identifying any issues that could be holding your store back.

It's a no-obligation way to understand exactly what needs attention, what's working well, and where the biggest opportunities for improvements are, before you commit to a Magento support plan. No pressure, just honest insights.

Once we've identified your biggest challenges and quick wins through to the more complex enhancements, our Magento strategists will provide clear, practical advice with prioritised support roadmap of action points tailored to your business goals. 

So, whether you're on Magento Open Source or Adobe Commerce, we'll make sure your store is secure, fully optimised, and set up to perform at its best. For most clients, this is where a long-term support partnership begins.

No more chasing updates or repeating yourself. Our structured ticketing system is built to get the right information first time, cutting out unnecessary back and forth and getting your technical issues resolved faster and enhancements implemented sooner.

Our CRM gives every member of the support team a complete picture of your store and your goals. We track what matters to your business, stay ahead of industry changes, and make sure you're always making the most of tools like GA4, Cloudflare, and Sansec.

Every ticket is tracked from open to deployed, with your account manager keeping things moving at every stage. No chasing, no wondering where things stand. Your account manager keeps a close eye on tickets, so context is never lost between requests.

Every client gets a dedicated development server with a copy of their live site, so new features and fixes can be safely tested away from the production environment before pushing it to your live store for your customers to experience.

We also believe in staying genuinely close to our clients. Whether that's a video call catch up, an in-person visit, or a strategy meeting to map out where your business wants to be in the next 6-12 months, we make time for the conversations that matter.

As well as increasing efficiency, our process acts as additional quality control since structural errors in code will cause the deploy to fail and alert us to the problem. 

The new structure for auto-deploys also minimises downtime and creates a process for rolling back to an earlier release if necessary, therefore improving the customer’s experience when deploying new features and fixes.

This feature is hugely beneficial to busy Magento stores where even five minutes of outage can cause a noticeable sales disruption.

We're always looking for ways to improve the service we deliver. Our development roadmap is focused on making our Magento support service even more proactive. 

Here's what's coming next in our support service roadmap:

• Automated regression testing (visual testing)
• Improved monitoring and error logging
• Pro-active monitoring

Our onboarding process starts with an initial site audit carried out by two of our senior Magento developers, taking approximately five hours. You'll receive a detailed PDF report covering your site's suitability for ongoing support, highlighting any issues and suggested improvements, followed by an hour long meeting with our senior team to discuss our findings and recommendations. 

From there, we offer a range of additional services to help optimise your store's performance, security, and user experience. Every audit and check is carried out manually by our Magento specialists, ensuring you receive a personalised, high-quality report that reflects the unique needs of your store.

Our approach involves an initial site audit, undertaken by two of our senior Magento Developers, that takes approximately five hours. We'll produce a detailed report on your site's suitability for ongoing support. We provide the report in PDF format, highlighting any issues or suggested improvements.

In addition to the site audit, we offer a range of other services designed to help you optimise your website's performance, security, and user experience. Each one is scoped, priced, and delivered by experienced Magento developers and UX designers.

Our onboarding services often include:

• Dev site setup so changes are tested before they reach your live store
• Dev site cloud hosting: £42 per month
• Magento upgrades: treated as a mini project with a dedicated project manager
• Security and maintenance report: a monthly or quarterly check of your site's security, performance, and module review.

Optional extras to further enhance your experience:

• Performance audit: a four-hour review of your site's performance metrics with suggestions for optimisation.
• User experience audit: a four-hour analysis of your store's front-end functionality by an expert Magento front end developer.
• User interface audit: a thorough eight-hour review by our UI designers to identify improvements and drive conversions.

We conduct these audits and checks manually, with a team of experienced Magento specialists. This ensures you receive a personalised, high-quality performance report that reflects your website’s unique needs.