Shopify Support Packages

As a premier Shopify support agency, we provide exceptional support, tailored to the unique needs of businesses in different industries. Select from a range of Shopify support packages crafted to suit your individual needs.

Shopify Support Developers

What are Shopify Support Packages?

Our Shopify support and maintenance packages are crafted to guarantee the seamless operation of your Shopify store. They include a comprehensive array of services, from technical troubleshooting and performance optimisation to regular maintenance and updates. Your dedicated account manager is on hand to ensure that your support time is utilised efficiently and in line with your business objectives.

With our expert Shopify eCommerce support, you can rest assured that your online store remains optimised for sales and user experience. Whether you're utilising Shopify or Shopify Plus, having dependable Shopify support is vital for the sustained growth and success of your eCommerce business. Our team of Shopify experts is dedicated to providing strategic consultation and growth, ensuring that your store not only meets but exceeds industry trends and standards.


Choose Your Shopify Support Package




Support Hours per Month


8 - 16


Account Manager Calls

1 per month

2 per month

1 per week

Access to Ticket Board




Quarterly Technical SEO Audit*




Quarterly UX Audit*


Quarterly Performance Audit*


*These reports/audits are deductible from your monthly retainer hours

As a Shopify Partner and Shopify Plus specialist, we understand the intricate needs of eCommerce businesses like yours. Our support packages encompass everything necessary to maintain your online store's peak performance.

By opting for our cost-effective Shopify support retainers, you're ensuring high-quality support, regular maintenance, and the dedicated attention of an account manager.

Unlock the power of premium Shopify support! Don't leave your store's potential untapped. Contact us and let's chart the path to eCommerce excellence together.

Why choose Absolute as your Shopify Support agency?

Swift Reaction Times: We review our Shopify support schedule daily, ensuring we can quickly address client needs with efficiency and expertise.

Same Day Response Guarantee: Our commitment is to respond to all Shopify support tickets within 24 hours during the working week, ensuring prompt and effective solutions.

Shopify Store Performance Optimisation: Our dedicated Shopify developers can work with you to optimise your store's performance, ensuring fast loading times, smooth navigation, and an enhanced user experience. This proactive approach helps in maintaining high levels of customer satisfaction and engagement, ultimately contributing to increased sales and store growth.

Access to a Specialised Ticketing System: Clients can easily raise issues as they arise and track the progress of their resolutions.

Transparent Reporting on Project Time & Budget: We utilise a dedicated CRM system to estimate, track and update your Shopify support plan.

In-House Shopify Expertise: We strictly avoid outsourcing any development work. This policy ensures superior coding quality, streamlined project management, and efficient delivery. Our team of Shopify experts all work from our Nottingham HQ.


  • Dedicated Account Manager 

  • Dedicated client dashboard and ticket-based management and reporting system 

  • Shopify Partner Agency

  • Expert Shopify Developers and Solution Specialists 

  • In-depth performance checks routinely performed on your site

  • Priority critical incident response 

  • Platform monitoring

  • Pro-active support and account management

  • Flexible budget management with reduced rate over-run 


We recommend all eCommerce clients opt-in to an on-going support plan, as it affords a greater degree of peace of mind and allows more time to focus on what really matters driving sales, selling products and acquiring new customers.

Beyond just maintenance and support, you can use your support hours to access a full range of services:

Video & Photography: Elevate your brand with high-quality video, motion graphics, and photography. Our professional services go beyond what stock libraries offer, bringing authenticity and a unique touch to your business visuals – be it product shots, office interiors, or team images.

Email Marketing Support: Leverage our expertise in one of the most effective digital marketing channels. We’re here to boost your email marketing efforts, enhancing engagement, conversion rates, and building stronger customer relationships.

Branding & Graphic Design: Powerful brand strategy can transform your business, bringing a recognisable and coherent experience to your customers. Absolute Design has over 25 years’ experience delivering branding solutions, digital strategy and creative graphic design campaigns.

Search Engine Optimisation: We understand the importance of correctly setting up on-page SEO elements for your website’s visibility. Our team can enhance your existing content, offer training for self-management, or provide continuous support to ensure optimal performance if you aren’t using an external SEO agency.

Optimised Meta Data: Optimised meta data encompasses crafting title tags and meta descriptions, ensuring the primary keyword is included, and adhering to the correct character limits of either 60 or 155 characters.

Production of High-Quality Content: Producing high-quality content involves creating unique and detailed product descriptions, crafting blurbs for category pages, addressing common customer queries, and generating customer support content like FAQs or explaining the returns process.

Schema Markup: Schema markup involves implementing structured data on your website, including product schema, breadcrumb schema, and review schema, to enhance search engine understanding and presentation of your content in search results.

Optimised Product Images and Video: Optimising product images and videos entails incorporating high-quality visuals for the website, resizing them appropriately for web use, and adding Alt Text with relevant keywords.

Technical SEO: Technical SEO involves critical aspects like creating and maintaining an XML sitemap to help search engines index your site effectively and configuring a robots.txt file to manage search engine access to specific parts of your website.


We manage our effectiveness by our response times on tickets, closure of tickets and also via a customer feedback survey.

Results of our survey sent out in May 2023.


of our clients find our support team to be extremely valuable


of our clients find our support team to be very responsive


of our clients find our support team to have a good technical understanding and approach to tickets


of our clients find the support calls to be extremely useful


rated our account managers performance as excellent


would recommend our support services to others


What distinguishes your Shopify support packages from others?

Our Shopify support agency prioritises a personalised approach. Instead of generic solutions, our Shopify technical support offers customised recommendations based on each website's unique needs.

Where are your Shopify Developers and Account Managers based?

We’re a UK based agency and no work is outsourced. All our developers are based at our Nottingham HQ.

How do you manage any new requests?

You will have a designated account manager and will be provided access to our ticketing system which is where everything is logged and tracked.

Can I switch between Shopify support packages?

Yes, our flexible plans allow you to upgrade or downgrade based on your evolving business needs and can be reviewed every quarter with your account manager.

What if I don’t use all of my retainer hours in a month? 

If you don’t use all of your support hours in a month, we will rollover those hours into a quarter, this will start as of the first month you join support.

What if I don’t want to be on a support plan and want to pre-pay for support? 

Clients that want to operate an ‘adhoc’ support account with us will not have the same benefits that clients on a package have, and there will be an upfront commitment for the hours you require.

Transform Your Shopify Experience

Step into the future of seamless eCommerce with our expert Shopify support. Why wait? Reach out and elevate your online journey today.

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