Magento Support Packages

Our Magento support packages are designed to ensure the smooth running of your store, while giving you the development resource to keep improving it. Whether that's fixing issues as they arise, or building out new features, your retainer covers both.

They encompass the full range of ongoing store needs, from technical troubleshooting, security updates and performance checks, to growth-led improvements. Our Magento support plans are designed to keep your store moving forward as trends emerge.

With a Magento support plan in place, your developer knows your store, your codebase, and your priorities, so you're not starting from scratch every time you raise a ticket.

Whether you're on Magento 2 Open Source, Adobe Commerce, or Hyva, having reliable Magento support in place is crucial to the ongoing success of your store. Our Magento support retainers are designed to make sure your store stays secure, at optimal performance, with a team ready to act when you need it the most.

Our Magento support packages are designed to meet the unique needs of your business, going beyond just security and maintenance. Clients can allocate their support hours towards site upgrades, design tasks (including print design), frontend styling, the introduction of new features, liaising with

SEO agencies, general e-commerce guidance, integration with third-party services, and resolving hosting-related concerns. Your dedicated account manager is on hand to ensure that your support time is utilised efficiently and in line with your business objectives.

Magento support that moves quickly
We review our support schedule on daily triage calls, so we can action client needs more quickly. Less waiting around, more getting things done.

Responsive same-day Magento support
We aim to respond to every support ticket within 24 hours during the working week. Your issues are never left sitting in a queue overnight.

Secure code storage and version control for Magento stores
All code is stored securely off-site with full version control, protecting against hardware failures. Multiple developers can work across your codebase efficiently without causing conflicts.

Dedicated Magento support ticketing system
Every support client gets access to our ticketing system to raise issues as they happen and track them through to resolution. Nothing gets lost in the process.

Transparent Magento support retainer reporting
We use a dedicated CRM to estimate, track, and update your Magento support plan each month. You always know exactly where your retainer hours are going.

Certified UK-based developers
Our policy is never to outsource. Our UK based team of certified developers ensure all Magento code is of a higher standard and delivered more efficiently.