Fixed Cost Magento Maintenance
OVERVIEW.
A simpler way to keep your Magento store safe and secure.
INSIDE THE PLAN.
What we cover in our Magento fixed-cost maintenance plans
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Installation of official Adobe security patches
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1 Magento version upgrade per year
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Server-level software updates included (when hosting with Absolute)
DRIVEN BY HONEST CLIENT FEEDBACK.
100% of our clients would recommend our support services to others – our approach is built on results
Our Magento support service accounts for over 44% of our business, which means it's not an afterthought, it's a core part of who we are. We've invested heavily in our support team, with senior Magento developers on hand to accelerate ticket resolutions and building processes that keep things moving quickly and efficiently.
Every support client gets access to a dedicated ticketing system, built and adapted specifically for our clients’ requirements. It's designed to keep priorities clear, communication tight, and resolutions fast.
We don't wait for things to go wrong. Our team proactively monitors your store, applies security updates, and conducts monthly maintenance checks to keep your Magento or Adobe Commerce site secure, stable, and performing at its best.
WHAT'S NOT INCLUDED.
When is Magento support better suited for your needs?
BENEFITS.
The value of fixed-cost Magento maintenance services
Keeping a Magento store running smoothly involves ongoing maintenance, updates and security patching. These tasks are a normal part of operating the platform, but they can be time-consuming and easy to push down the priority list. A fixed-cost Magento maintenance service helps by taking care of this essential work in a proactive, structured and predictable way, reducing day-to-day pressure and avoiding unexpected issues.
Reduced risk and a smoother upgrade process
Ensuring your Magento site is updated in line with each release is more efficient than skipping versions. The changes between individual releases are tested by Adobe and are usually incremental adjustments rather than major changes.
A fixed-cost maintenance plan from Absolute keeps your Magento store current and compliant, helping to ensure extensions remain compatible and upgrades are planned, tested and delivered without last-minute pressure.
Small, regular upgrades to your Magento store offer a better approach
Running small, regular upgrades is usually more effective than attempting larger “once in a blue moon” changes to your Magento store. Smaller changes are easier to test, quicker to implement, and less likely to introduce unexpected issues.
In contrast, major upgrades and patches often involve many changes at once, increasing the risk of incompatibilities, delays, and disruption to day-to-day trading.
New features and functionalities
With each patch release, Magento includes improvements to platform stability, admin usability and core functionality. Keeping your store updated allows you to benefit from these improvements as they’re released, rather than relying on workarounds or additional third-party tools to fill the gaps.
Test environment setup and hosting
Using a dedicated environment ensures that your Magento upgrade can move forward independently, without disruption to any ongoing (or urgent) support and development work. Once the developer has successfully upgraded the Magento version/any related modules on their local, they will then deploy the upgrade to the test environment for pre-fix testing. Our fixed-cost Magento maintenance service allows for two months development site hosting, which is the typical duration of an Magento version upgrade.
Proactive security patching
Magento upgrades frequently include essential security patches that reduce the risk of cyber attacks, hacking attempts, and instability within your eCommerce store. These updates help safeguard your site, ensuring it runs securely and efficiently.
Within 48 hours of the Adobe announcement of the APSB24-73 patch, 90% of our clients’ sites on Magento support plans were patched and secure. As an Adobe Partner, we are given advance notice of patches so we can ensure timely delivery.
Performance improvements and stability gains
An upgraded version enhances site speed, features redesigned pages, and improves the loading times of various elements. These enhancements collectively boost your site’s performance and increase conversion rates. Regular upgrades not only improve performance, they also support long-term stability.
RISKS EXPLAINED.
Why you can't afford to ignore proactive Magento maintenance
Magento updates, patches and version changes don’t stop just because a site is stable today. Over time, falling behind increases security exposure, limits compatibility with extensions and integrations, and makes future upgrades more complex and costly than they need to be.
Proactive maintenance for your Magento website keeps your current version aligned as changes are released, helping avoid unnecessary risk and reducing the effort required to keep the store supported in the long term.
Increased security vulnerabilities
Unpatched Magento stores are a common target for automated cyber attacks. Missed security updates leave known vulnerabilities exposed, increasing the risk of data breaches, malware and site compromises.
PCI compliance risk
Magento merchants processing card payments in checkout are required to meet PCI-DSS standards. If you're currently running outdated M1/2 versions or missing security patches, this can put your store out of compliance, which may lead to failed audits, payment provider restrictions or increased transaction fees and fines.
PCI-DSS self-certification responsibility
Most merchants complete an annual PCI Self-Assessment Questionnaire (SAQ) or similar validation to attest to compliance, and that attestation is generally valid for 12 months. This means your platform must stay secure and up to date throughout the year, not just at the moment you submit the form.
Using a third-party payment gateway can reduce the scope of PCI-DSS, but responsibility for maintaining supported software and applying security patches still rests with you. A fixed cost maintenance service helps manage these updates, reducing compliance risk and avoiding reliance on workarounds or third-party tools to compensate for outdated software.
Higher long-term costs
Delaying maintenance, updates and upgrades often results in larger, more complex work later on. Skipping versions increases the chance of upgrade failures, extension conflicts and emergency development work. All of which are more expensive and disruptive than regular, planned maintenance.
Extension and functionality failures
Outdated extensions and bespoke code are more likely to break as Magento evolves. Without ongoing compatibility checks, updates can cause unexpected issues across checkout, payments or integrations.
WHEN UPGRADES FAIL.
Frequent issues encountered during Magento upgrades.
Upgrading your Magento store to the latest version offers substantial enhancements in security and functionality, but it’s important to recognise the potential challenges that may arise during the process.
These issues require expert handling to ensure they are resolved quickly, minimising downtime and maintaining smooth sales operations.
Here are just some of the issues our team promptly resolves when upgrading Magento versions and installing those all-important security patches.
Code Compatibility Issues
Magento 2.4.8 shifts from the default PHP serialised format to JSON for data serialisation, which may introduce compatibility challenges. This change requires developers to update existing code and third-party extensions to maintain seamless functionality.
WYSIWYG Issues
Changes made in the WYSIWYG editor may not be saved during upgrades. This problem can lead to frustrating experiences for users attempting to edit content. As a result, it may hinder efficient content management on the platform.
Database Issues
There may be database issues that arise during the backup process, particularly concerning rewrites. These complications can lead to incomplete backups or potential data loss. Addressing these issues promptly is essential to ensure data integrity and system stability.
Third-party Extensions Compatibility
Magento frequently updates its core classes and methods, leading to errors in third-party modules that rely on these components. These changes can disrupt the functionality of extensions and integrations, so It is crucial for developers to adapt their modules accordingly to maintain compatibility and performance.
Our experienced team of developers focus on executing seamless Magento upgrades, swiftly addressing these and any other potential issues before going live. We are dedicated to maintaining your website’s stability, full functionality and optimisation throughout the upgrade.
Our experienced team of developers focus on executing seamless Magento upgrades, swiftly addressing these and any other potential issues before going live. We are dedicated to maintaining your website’s stability, full functionality and optimisation throughout the upgrade.
OUR PROCESS.
How we keep your Magento website secure, stable and supported
Magento upgrades bring critical security fixes and platform improvements. But without structured, ongoing maintenance and support, they’re also one of the most common causes of downtime, broken functionality and lost revenue. Many issues don’t appear immediately, or only surface once a patch or upgrade is already in progress. Without an experienced Magento support team in place, these problems can delay releases, increase costs and put live trading at risk.
Proactive planning and version management
We take a strategic approach to Magento upgrades and security updates. Minor version upgrades are scheduled strategically within your plan to allow sufficient time for testing, while critical security patches are prioritised and applied promptly to keep your site secure and supported.
Safe, non-production upgrades
All upgrades are first completed in a local and test environment, never directly on your live site. This ensures that any issues with third-party modules, custom functionality or theme files are identified early, without impacting customers or trading.
Third-party module compatibility checks
As part of the upgrade process, we review all installed third-party modules for compatibility with the target Magento version. Where updates or renewed licences are required, we’ll flag this clearly so you can retain ownership of the licences while we handle the technical implementation.
Structured testing and fixes
Once the upgraded version is deployed to a test environment, we carry out core functionality testing across key areas of the site, such as browsing, checkout and account features. Any issues identified are resolved before progressing. This test-and-fix cycle continues until the agreed test plan is fully passed.
Your review and sign-off
Following our internal testing, the upgraded site is handed over for your review. This gives you the opportunity to test site-specific workflows and confirm everything behaves as expected before anything goes live.
Planned and coordinated deployment
Before deployment, we prepare a clear launch plan outlining timings, downtime expectations and any supporting service updates required. Live deployment is carefully coordinated and scheduled to minimise disruption, with the site placed into planned maintenance during the upgrade window.
Optional enhancements for complex upgrades
For larger version jumps or more revenue-sensitive sites, optional add-ons such as bespoke test plans and branded maintenance pages are available, providing additional reassurance and control during the upgrade process.
REASONS TO CHOOSE ABSOLUTE.
How we keep your Magento website secure, stable and supported
Over 16 years of experience
We’ve been supporting and upgrading Magento stores since 2009, giving us deep experience across Magento 1, Magento 2 and complex custom builds.This long-term platform knowledge allows us to anticipate risks, avoid common upgrade pitfalls and deliver work confidently. To date, we’ve completed over 50 custom Magento builds for merchants running business-critical stores.
Near-zero downtime deployments
We deliver Magento maintenance and upgrades using a carefully controlled deployment process designed to minimise risk and disruption.Each release is built and validated separately from the live site using GitHub Actions, with changes only deployed once checks have passed, helping us achieve near-zero downtime and prevent faulty code from being released into production.
Trusted, fast response to security releases
As an Adobe Partner, we have early visibility of Magento security updates and patch releases. Security issues are treated as a priority - During the APSB24-73 release, 90% of our fixed-cost support plan client sites were patched within 48 hours, helping reduce exposure and support PCI compliance.
Timeley delivery
You’ll have a dedicated account manager responsible for keeping work scheduled, organised and communicated clearly. Magento maintenance, upgrades and security patches are planned in advance, with progress and updates visible via your client support dashboard, so you’re never left chasing for status updates.
In 2025/26, our support service has an average client satisfaction of 94%. Sign up now for a fixed price locked in from £500/mo over a 12 month agreement.
COMPARE SUPPORT OPTIONS.
Fixed-cost Magento maintenance vs. ad-hoc support.
SUCCESS METRICS.
Performance data from our Magento support team
We measure the effectiveness of our support using clear performance metrics, including response times, ticket resolution rates and customer feedback surveys. This allows us to monitor service quality, spot areas for improvement and maintain a consistently high standard of Magento support and maintenance. Results of our survey sent out in June 2026.
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%would recommend our support services to others
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%find our support team to have a good technical understanding and approach to tickets
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%find our support team to be very responsive
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%rated our account managers performance as excellent
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%find our support team to be important to the success of their website
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%are satisfied with their experience with our support service
ADOBE/MAGENTO CERTIFICATIONS.
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