Account Manager

Negotiable - DOE

JOIN US.

Absolute are a multi-award winning Adobe Silver Solution and Shopify Plus Partner, based in Nottingham.

We were established way back in 1994 and have a longstanding reputation for excellent work. We specialise in Magento and Shopify ecommerce website design & build projects and post live and support. We also provide digital strategy, branding and print design to complete the full marketing solution.

WHY JOIN ABSOLUTE.

Are you ready to work in a dynamic, creative and ever-changing environment?

Our impressive client base and friendly team make Absolute a great place to work, offering the opportunity to use cutting edge technologies on sizable projects that offer a real challenge and sense of achievement.

You’ll be part of an expert team of Magento Certified developers and Solution Specialists, imparting your Magento knowledge whilst learning new technologies & methodologies.

BENEFITS INCLUDE

Competitive salary + company pension scheme
Hybrid Working
Training & support
Flexible start and finish times + early finish on a Friday
Work with latest technology
Free fruit, snacks & drinks
Magento certification
Bike to work scheme
+1 day holiday for every year of service (up to 30) + sickness allowance

Hybrid working
Flexible start and finish times
Magento certification: Solutions Specialist - tutoring, study aids plus all exams paid for
Competitive salary and good career prospects, with annual appraisals
20 days holiday (plus public holidays x 8) and an extra day for each year worked at Absolute, plus sickness allowance.
Latest kit and software - laptop or setup of your choice
Company pension scheme
Childcare and eye care vouchers
Bike to work scheme
Free food & drinks – Nespresso coffee, fruit & snacks

PROFILE.

You’ll already have agency and / or client experience with ecommerce, but are now looking to take your career to the next level. In return we can offer you an environment in which you can develop your skills and the opportunity to work with a variety of exciting clients on innovative projects.Large Heading Subtitle

THE ROLE.

You’ll act as the main liaison between clients and our internal team of developers, managing multiple Magento and Shopify Support Accounts and ensuring support requests are progressed in a timely manner.

Being able to interpret the clients requirements and feedback clearly to internal stakeholders is essential.

You’ll monitor a dedicated ticketing board for each of your clients, providing feedback and estimates for new requests and will reconcile time at the end of each month, ensuring that invoices are sent to the client in line with the monthly hours used.

You’ll also be responsible for some aspects of training on your tickets and will provide assistance and support for certain CMS admin functions. In addition, you’ll be highly organised as you’ll be managing resource requirements for your accounts in an ever changing schedule, supplying updates on a regular basis.

An understanding of current web ecommerce technology is a must-have.

WHAT WE'D LIKE TO SEE

Experience of ecommerce sites’ CMS admin - client and / or agency
Experience of digital design and development processes
Management of deadlines and budgets
Analysing data to provide useful insights
Generation of invoices and forecasting
A good understanding of website and domain hosting
Experience of balancing multiple client requests in a busy environment
A desire to develop a career with a digital agency
A pleasant, positive and proactive character
Growing accounts / improving performance
Experience working with the following would be advantageous: Synergist - Mantis or similar bug tracking software -
Magento - Shopify - Analytics & SEO.