eCommerce Awards 2023

Absolute are delighted to announce we have been shortlisted for two prestigious awards at the 2023 eCommerce Awards.

The eCommerce Awards recognise excellence in the eCommerce world, by celebrating the most innovative and market leading solutions in the online retail space and we’re proud to be part of that community.

Best eCommerce Support Business 

At Absolute, our exceptional UK-based support team ensures seamless operations for successful online businesses. The team excels in handling diverse technical challenges, including debugging third-party modules and developing complex bespoke features. Our clients benefit from the team's expertise in deploying the latest updates, security patches, and module enhancements to stay ahead in the online space which improves site performance, security, and user experience. 

We are really happy with the help from the support team and since moving to Absolute we have been pleased with the service from the whole Absolute team - Splash About. 

Splash About approached us with a Magento 2 installation using headless architecture. However, this setup became a challenge for the client, as integrating new features required extensive development even for minor changes like adding a new form field. 

Find out more about how we supported Splash About.

Support Questionnaire results  

To further highlight our ongoing commitment to our clients, we’ve just had the results back from our annual support survey and we are thrilled with the results for 2023:  

• 93% support retention rate.  
• 91% support satisfaction.  
• 97% found Absolute support to be cost effective.  

Read the full support survey results here.

Best Sustainability Initiative 

We have supported our clients in making sustainable choices for their businesses. Daymark partnered with Absolute in 2018, and since then we have been helping them build their eCommerce offering and to enhance their online sustainability. As the economy began to return from covid lockdowns, Daymark noticed a shift in online consumer behaviour with an increased interest in sustainable label solutions, this led to the inception of Eco Labels, a brand focused on eco-friendly labels and stickers. This was built on the success of Labels Online and the growing demand for a dedicated brand just for their eco products.

Helping Daymark to build their eCommerce offering in a sustainable way has enabled them to launch and promote new eco products and invest in large environmentally friendly initiatives to achieve their own environmental policy objectives. 

As an eCommerce agency, Absolute has always pushed to keep its environmental footprint small, we have a remote working policy and only attend the office in person once per month. This has helped reduce the environmental impact of the team massively as many of the team used to attend the office everyday by car. 

We also use ANS for our own hosting requirements for their 100% carbon neutral credentials and a no paper policy is also encouraged within the business. 

eCommerce Expo 

Come and join us at the eCommerce Expo, the UK’s only event that covers everything related to online trade, 27 - 28 September 2023 at ExCeL London. 

Absolute will be on stand G38 showcasing our extensive expert knowledge as an eCommerce agency and Adobe Bronze Solution Partner. Whether you’re looking for a proven partner in planning, designing, and developing an engaging eCommerce website, a powerful brand strategy to help your business stand out or support for your existing Magento website, we have the technical skills to help you achieve your objectives.  

Register for your free ticket here.

If you would like help launching your eCommerce site, or help reinvigorating your brand please get in touch to set up a discovery meeting.