We are looking for a Account Manager to join our Nottingham team.
Negotiable - DOE
Our impressive client base and friendly team make Absolute a great place to work, offering the opportunity to use cutting edge technologies on sizable projects that offer a real challenge and sense of achievement.
You’ll be part of an expert team of Magento Certified developers and Solution Specialists, imparting your Magento knowledge whilst learning new technologies & methodologies.
Competitive salary + company pension scheme
Training & support
Flexible start and finish times + early finish on a Friday
Work with latest technology
Free fruit, snacks & drinks
Bike to work scheme
+1 day holiday for every year of service (up to 30) + sickness allowance
Body text right
You’ll act as the main liaison between clients and our internal team of developers, managing multiple Magento Support Accounts and ensuring support requests are progressed in a timely manner. Being able to interpret the clients requirements and feedback clearly to internal stakeholders is essential. You’ll monitor a dedicated ticketing board for each of your clients, providing feedback and estimates for new requests and will reconcile time at the end of each month, ensuring that invoices are sent to the client in line with the monthly hours used.
You’ll also be responsible for some aspects of training on your tickets and will provide assistance and support for certain CMS admin functions. In addition, you’ll be highly organised as you’ll be managing resource requirements for your accounts in an ever changing schedule, supplying updates on a regular basis.
An understanding of current web ecommerce technology is a must-have.