Fired Earth is a firmly established and trusted brand in the home sector, known for its influence on trends, high quality products and great design. In print and in-store the brand has been presented strongly, however, online the brand had become tired with a poor customer experience and a very dated looking site that was lagging behind the competition.
This allowed us to understand the different customer types and their profiles. From here we were able to investigate each of their user journeys from initially landing on the site through to making a purchase for each different product type, for instance tiles, paint, bathrooms and kitchens.
Using the intelligence and insights gathered from the workshop we moved into the UX and planning phase to map out user journeys, create a sitemap and wireframe templates, featuring new functionality and widgets.
Working collaboratively with the client, we refined our understanding to create a design solution that both answered their needs, overcame the issues they were struggling with online and strategically moved the online experience forward by creating an effortless and memorable transaction.
The next step was to turn our wireframes into a working prototype of the site so the client could get a better understanding of how it felt to navigate the shop as a customer and use the new features and functionality. This allowed us to collaborate intelligently, reviewing and refining the transactional process and the design solution.
Next, we moved onto the design phase of the site. Using our learning’s from the brand audit and workshop, we were able to confidently take the essence of the brand, our understanding of the brand style and conceive a creative direction that brought the online brand experience up to the same high level of the print and in-store experience.