11 March 2021
Just some of the intricacies involved could be the number of integrations required, the extent and depth of customisations, and detailed design / UX requirements.
With Magento 2 being well suited to cope with modern ecommerce demands, it’s important to trust a Magento Partner agency to manage the build and to ensure this potentially long process is as smooth as possible.
But what if things haven’t gone quite as you would have hoped? Whether it be through lack of expertise, missed deadlines, or failure to stick to estimates, many Magento 2 store owners find themselves searching for a new agency to support their site post launch, or even needing to have the project rescued part way through the build process.
Here at Absolute, we’re often approached by clients for support in these circumstances. In general, we find the majority of problematic sites we inherit are in poor condition because they were developed by non Magento Partners, who do not certify their developers, and so the standard of coding is poor and / or the site architecture and build process were badly managed.
Absolute have a proven process we follow when inheriting Magento 2 websites for ongoing support. This onboarding process allows us to give inherited sites a clean bill of health before ongoing support commences:
After the initial onboarding stage, we offer a Magento support service tailored to your needs.
With priority response managed through a dedicated support ticketing system, you’ll have a dedicated account manager and a team of in-house Magento certified support developers on-hand, waiting to deal with your requests.
If you’re seeking support for your Magento store, find out more about Absolute’s Magento support offering. Or get in touch or give us a call on 0115 953 4800 if you’d like to chat to us in person about your requirements.